FAQ

1. The first step is to register with us as a member by clicking here.
2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by filtering category and colour.
3. Once you have found the item you want, select your size and quantity, and click on the “ADD TO CART” button.
4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’.
5. If you’re happy with the items in your shopping bag, click ‘Proceed to checkout” to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.

Yes it is! We keep your information discreet and will not disclose it with any third parties for any purposes.

The payment gateway we use is iPay88, an Internet Payment Switching Gateway through credit card, Internet Banking (or E-Debit) & Electronic Wallet (E-Wallet), developed by Mobile88.Com Sdn. Bhd. It is the same Online Payment Gateway System currently provided by many licensed Financial Institutions. For that reason, you can be certain of iPay88’s security. iPay88 also complies with PCI Data Security Standard and Malaysia Payment System Act. Find out more about iPay88 here.

Yes. We use only high quality, socially-responsible diamonds sourced from suppliers that follow ethical practices. DeGem is a member of the Diamond Exchange of Singapore and received the World Federation of Diamond Bourses Mark that represents the brand’s commitment in upholding the standards and code of principles of the jewellery trade.

Please refer to this ring sizing chart and follow the instructions.

Ring Size Chart

How to find your ring size

Step 1 – Wrap a strip of paper around your finger.

Step 2 – Make sure that the paper is pulled tight but not too tight, just as a ring would fit.

Step 3 – Mark the spot where the paper meets and measure the distance with a ruler (mm).

Step 4 – Use the chart below to determine your ring size.

Inner Circumference (mm)	Ring size
44.3	6
44.9	7
46.1	8
46.8	9
48.0	10
49.3	11
50.6	12
51.8	13
52.5	14
53.7	15
54.3	16
55.6	17
57.2	18
58.1	19
59.0	20

If an item is out of stock, we will try to restock it as soon as possible. However, some products are limited edition, which may not be restocked.

Each order is limited to one (1) discount per order. Discount codes are not valid with other offers.

We recommend the removal of jewellery when in contact with chemicals to avoid any damage. When not worn, it is advisable to store you jewellery in soft cloth bag to protect and prolong its lustre. For more tips, do consult us at our DeGem boutiques or email us at e.store@degemdiamond.com

In the event there is a need for repairs of product(s) sold due to wear and tear, customer can bring it back to any DeGem boutiques for evaluation/diagnostics. Charges for the repair depend on the nature of the damage.

Please contact us at e.store@degemdiamond.com , we are happy to assist you.