To be eligible, the product(s) must be unused, in its original condition with price tag and original packaging. Product(s) returned without following the requested criteria may not be qualify for a refund or exchange.
Please email to us at firstname.lastname@example.org with your order details of the product(s) you want to return. We will send you a Return Order Number, that will be needed in the Product Return Form.
Please fill up the Product Return Form with your Return Order Number and GDEX return slip. Insert your return form in your parcel along with your product(s) and ensure it is packed securely in the original package you have received. Drop it off at the nearest GDEX outlet and keep a record of your tracking number.
The product(s) is your responsibility until they reach us, so please ensure it’s packed securely and won’t get damaged on its journey.
In the unlikely event that your return does not meet requirement(s), we will notify you before sending it back to you.