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Shipping Policy

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You may choose home delivery or self-collection from our DeGem boutiques in Malaysia.
Self-collection service is where you purchase our product(s) from DeGem e-store and collect them from DeGem boutique.
We offer complimentary shipping within Malaysia for any purchase from our e-store.
No, currently we are only shipping to addresses within Malaysia.
Yes, you may check the status of your order in the “my orders” section in “my account”.

Self-collection: You will be receiving a notification via email when your item has arrived at your selected boutique. Kindly wait for the email before visiting the boutique.

Home delivery: If you have chosen home delivery, we will send you an email confirming that your items have been dispatched, together with the tracking number (with a link to the courier’s web page) to inform you on your delivery.

Please take note that we are not liable for any loss, damage or delay caused by our courier partner that we have no control over.

Self-collection: In the boutique of your choice in 3-5 working days.

Home delivery: Within 7 working days

Please make sure you have:
a. A copy of your self-collection notification email/soft-copy of the invoice.
b. An original IC
c. If you send a representative to collect the product(s) on your behalf, please ensure that they have a copy of your self-collection notification email and valid document(s) of identification.
We are terribly sorry about that! Please report to us at e.store@degemdiamond.com
For faulty product(s), please send us a photo.
For incorrect product(s), please return the incorrectly received item back to us. Click here on how to return an item.
Please contact us at e.store@degemdiamond.com , we are happy to assist you.

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