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Terms and Condition

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You are agreeing to be bound by all Terms and Conditions stated on DEGEM’s website and all applicable laws and regulations. Your submission of personal information through the store is governed by our Privacy Statement.


By agreeing to these Terms of Service, you represent that you are at least 18 years of age or of legal age to form a binding contract and not a person barred from receiving services under the laws of Malaysia or other applicable jurisdiction.

DEGEM reserves the right to refuse any order you placed with us. DEGEM may, at its sole discretion, decide to cancel your order in certain situations. This may take place, when the product(s) or service(s) you wish to purchase is mispriced or no longer in stock, suspected fraudulent order, or in other circumstances, DEGEM considers appropriate in its sole discretion. DEGEM also retains the right, in its sole discretion, to take steps to validate your identity to process your order. DEGEM may or may not reimburse, or not charge you for orders that we cancel or do not process. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made.


You shall establish and use your membership on the DEGEM website, purchase and use the product(s) and service(s) available through the DEGEM website, in strict compliance with these Terms of Service and all applicable laws, rules and regulations (collectively, “Laws”). Please be informed that all calls, emails and other communications between you and DEGEM may be recorded.

The information on DEGEM website or in the Service that contains technical, typographical, or photographic errors, inaccuracies that may relate to product(s) descriptions, pricing, promotions, offers and availability. DEGEM reserves the right to correct any errors, inaccuracies, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without notice (including after you have submitted your order).


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

DEGEM shall not be liable for any injury, loss, claim, or any direct, indirect, special, or consequential damages of any kind, including, without limitation to lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, negligence, arising from your use of any of the service or any product procured using the service, including, but not limited to, any errors in any content, or any loss or damage of any kind incurred.


DEGEM takes all reasonable care to provide accurate prices regarding the products and services available on the DEGEM website but errors may sometimes occur. All descriptions of product or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. DEGEM retains the right, at its sole discretion, to cancel any purchases or not to process any orders placed for any product and to rectify any error in the stated full retail price.

DEGEM’s website may contain information regarding the stock availability of product. In unusual cases, a product offering may be available when a customer places the order and sold out by the time DEGEM attempts to process the order. Should this happen, DEGEM will notify you by email. If DEGEM determines that a product or service you wish to purchase is no longer available, DEGEM will notify you by email.

Upon receiving your ordered product(s), you acknowledge that you are fully responsible for its wear and tear. You acknowledge that once you have removed the product(s) label tag, DEGEM is not liable to any damage caused by wear and tear of the DEGEM product.

DEGEM allows return and exchange within 7 days of receipt. To be eligible, the product(s) must be unused, in its original condition with the price tag and original packaging. Please refer to Return Policy for more information.

DEGEM reserves the right to modify the contents on DEGEM website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

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